PLEASE TAKE A FEW MOMENTS TO TELL US ABOUT YOUR EXPERIENCE AT CHILDREN'S HOSPITAL.   CHOOSE THE MOST RECENT SERVICE YOUR CHILD RECEIVED.   THERAPY (OT, PT, or Speech) -                                       MAIN HOSPITAL PHYSICIAN CLINIC   THERAPY (OT, PT or Speech) -                                      SOUTH THERAPY CENTER DENTAL CLINIC THERAPY (OT, PT or Speech) -                                        WEST THERAPY CENTER DENTAL SURGERY                                                    (Operating Room) THERAPY (OT, PT or Speech) -                           FREDERICKSBURG THERAPY CENTER FEEDING PROGRAM                                                    (Therapy / Day Program / Clinic Appointment THERAPY (OT, PT or Speech)                             PETERSBURG THERAPY CENTER                                                             PSYCHOLOGY                                                          (any location) PLEASE RATE THE ABOVE SERVICE THAT BEST DESCRIBES YOUR EXPERIENCE.   BEFORE YOUR APPOINTMENT     Very Good Good Fair Poor Very Poor       Ease of making an appointment       Ease of getting through on the phone       Explanations of how to prepare for the visit
REGISTRATION AND WAITING
Wait time for registration       Wait time to see clinician       Comfort and amenities of the waiting area       Helpfulness and friendliness of staff
THOSE WHO PROVIDED CARE
Respect and caring shown to you and your child       Knowledge and skill of those who provided care       Explanations about treatment       Amount of time spent answering your questions       Staff's concern for your child's comfort       Adequacy of staff hand hygiene when providing care       Information given regarding follow-up care     ABOUT THE FACILITY     Very Good Good Fair Poor Very Poor       Ease of finding your way around the facility       Cleanliness of the facility       Decor and cheerfulness of the area       Degree of safety and security you felt in the facility
OVERALL
Staff's concern for your/ your child's privacy       Helpfulness in getting billing concerns addressed       Overall rating of this experience       Likelihood of recommending Children's Hospital to others     PLEASE SHARE ANY ADDITIONAL COMMENTS: PLEASE CLICK ON SUBMIT BUTTON AT BOTTOM.   THANK YOU FOR TAKING THE TIME TO COMPLETE OUR SURVEY. Effective Date: 7/2009