Our Services

Pediatric Specialty Services

The pediatric specialty services offered at Children’s Hospital are as vast as they are specialized. Our wide range of programming illustrates our commitment to continually growing to better serve the needs of children.

Care is provided by an interdisciplinary team of pediatric experts who work closely with family members in a continual effort to provide the family-centered care that is a hallmark of our philosophy. From small personal touches to advanced equipment and treatment, everything we do is designed with children in mind. Our staff is attuned to the special needs of infants, children and adolescents, creating a warm, friendly environment filled with developmental childhood activities, including therapeutic play and community outings.

Care is provided on three levels: inpatient, day patient and outpatient. Progress between the levels of care is determined on an individual basis, based on treatment goals unique to each child.

How to Access Our Services

To facilitate the admission process for children, parents, health care providers and insurers, we have a Patient Services Department that serves as a single focus for all clinical and financial assessments. We also have Case Managers who serve as liaisons for families ensuring high quality, cost effective care as patients transition through all levels of service. Our case management staff assists with insurance and reimbursement issues, daily scheduling, discharge planning, locating resources and much more. Click here for additional information on how to access our services.

Patient Advocate

You are encouraged to voice concerns to your therapist, doctor or other staff member. However, if you feel your concerns have not been addressed to your expectations, you are welcome to contact the Patient Advocate at (804) 249-8634.

Financial Assistance Program

As a tax-exempt entity and as part of its commitment to serve the community, Children's Hospital provides financial assistance to patients’ families who qualify based upon income guidelines or who are determined to be medically indigent and satisfy certain requirements. To learn more, click here for additional information regarding our Financial Assistance Program.

Concerns About Patient Care or Safety Issues

If you have a concern about patient care and safety in the hospital, or any of the therapy centers, that you have brought to the attention of hospital staff and they have not acted upon, you may contact the Hospital Safety Officer at (804)228-5850, the Joint Commission on Accreditation of Healthcare Organizations at (800) 994-6610 or the Virginia Department of Health 1-800-955-1819 or (804) 367-2106.

Notice of Privacy Practices

Our "Notice of Privacy Practices" describes how medical information may be used and disclosed and how individuals can access this information. To view or print a copy of this important document please go to the Access Our Services page.

The information on this site is provided for informational and educational purposes only; it does not contain specific medical advice. If you have specific health questions or problems, consult a health care professional for personal medical advice.